InterCare has included as part of the new technical innovations of ICE™ software: the design, implementation, and evaluation of a telemedicine-based approach for improving access to care and for collecting data on health disparities in diverse populations.
Where Telemedicine and Telehealth Services Can Fit In A Chronic Care Management (CCM) Care Plan
Telehealth integration into the 20 minutes or more in time spent in non-face-to-face patient CCM can be not only in vital signs physiologic monitoring, but also in qualitative information gathering and patient education. Most telehealth systems now include these features. The time spent by staff individually reviewing remotely monitored data and consulting with the patient is eligible for reimbursement, not the time that the patient spends under monitoring.
Beyond furnishing physiologic data, telehealth can also play a vital part in the total provision of CCM in other ways
• Asking questions, providing education and patient self-management skill building according to disease management protocols (DMPs)
• 24/7 patient access to care management services; patients can use telehealth hubs for secure messaging and sending their vital data to providers
• Ongoing assessment of medical, functional and psychosocial needs that may not be readily apparent on the face-to-face visit
• Notification and recording of preventative services through telehealth scheduling functions which also improve patient access, for instance appointment scheduling
• Medication scheduling, reminders to take medication, reconciliation and review
• Care plan documentation through telehealth platform reporting
• Documentation of need for adjustments in care
• Exchange of care plan and patient information with other providers, without going through an EHR
• Many telehealth platforms also integrate with EHRs and can assist with ongoing documentation.